Getting Started
How much does ClassCents cost?
How much does ClassCents cost?
What age groups is ClassCents designed for?
What age groups is ClassCents designed for?
- Elementary school (K-5): Full feature set
- Middle school (6-8): More advanced features like auctions and budgeting
- High school: Can work, but designed primarily for younger students
Do I need technical skills to use ClassCents?
Do I need technical skills to use ClassCents?
- Intuitive interface
- Step-by-step wizards
- No coding required
- Visual guides and tutorials
- Support available if you get stuck
How long does setup take?
How long does setup take?
- Create classroom: 2 minutes
- Add students: 5-10 minutes
- Create rewards: 5-10 minutes
- Award first points: 1 minute
Student Access
Do students need accounts?
Do students need accounts?
- QR codes (password-free)
- Unique dashboard URLs
- No email or password required
Can students access from home?
Can students access from home?
- Check balance at home
- Show progress to parents
- Shop for rewards
- Participate in auctions
Is it safe for students to use?
Is it safe for students to use?
- No personal information displayed publicly
- Students can’t see other students’ data
- No social features or messaging
- FERPA compliant
- Secure authentication
- No external links or ads
What if a student loses their QR card?
What if a student loses their QR card?
- Open the classroom’s QR Codes tab
- Select the student and click Refresh Access
- The old QR code and PIN are invalidated immediately
- Reprint the new card and hand it to the student
- All balance and history are preserved
Currency & Points
Should I use dollars or points?
Should I use dollars or points?
- Teaching financial literacy
- Want real-world connection
- Students understand money concepts
- Mirroring actual economy
- Simpler for younger students
- Game-ified feel preferred
- Avoid confusion with real money
- Very large numbers (inflation-proof)
How much should students start with?
How much should students start with?
- Students feel “wealthy” immediately
- Can afford small rewards quickly
- Provides buffer for early mistakes
- Creates positive first impression
What if the economy becomes inflated?
What if the economy becomes inflated?
- Everyone has huge balances
- Rewards too cheap to be motivating
- Students don’t value currency
- Introduce expensive “luxury” rewards
- Create auction system for special items
- Reduce earning amounts slightly
- Offer “tax” or “savings bond” opportunities
Can students have negative balances?
Can students have negative balances?
- Students can’t spend what they don’t have in the shop
- Simpler for younger students
- Avoids discouragement
Classroom Management
How often should I award points?
How often should I award points?
- K-2: Every 15-30 minutes for positive behavior
- 3-5: 3-5 times per class period
- 6-8: Daily recognition, weekly bonuses
Should I deduct points for bad behavior?
Should I deduct points for bad behavior?
- Clear rule violations with agreed-upon “fines”
- After warnings and explanations
- As natural consequences students expect
- First offense of new rule
- Punitive/reactive responses
- Without clear explanation
How many rewards should I offer?
How many rewards should I offer?
- Multiple price points (low, medium, high)
- Physical items and privileges
- Individual and group rewards
- Short-term and long-term goals
Can I have multiple classrooms?
Can I have multiple classrooms?
- Different class periods
- Different grade levels
- Different academic years
- Co-taught classes
- Currency settings
- Student rosters
- Rewards catalogs
- Payment schedules
Technical Questions
What devices are supported?
What devices are supported?
- Windows, Mac, Linux
- Chrome, Firefox, Safari, Edge
- iOS (iPhone, iPad)
- Android phones and tablets
- All major mobile browsers
Do I need internet?
Do I need internet?
- Teacher dashboard needs internet for all features
- Student dashboards need internet to view/shop
- No offline mode currently available
Can I export my data?
Can I export my data?
- Transaction history (CSV/Excel)
- Student rosters with balances
- Analytics reports
- Badge awards history
What happens to data at end of year?
What happens to data at end of year?
- Keep your student roster
- Clear transaction history
- Reset balances to the classroom’s starting balance
- Delete the classroom permanently
- All student and transaction data removed
Payment & Jobs
How do automatic payments work?
How do automatic payments work?
- You create a job (e.g., “Line Leader”)
- Set payment amount and frequency
- Assign student to job
- System pays automatically on schedule
When exactly do payments process?
When exactly do payments process?
- Choose your timezone
- Set time of day for daily payments
- Set day/time for weekly payments
- Set day/time for monthly payments
- Configure the bi-weekly cycle reference date
Can students apply for jobs?
Can students apply for jobs?
- Go to job settings
- Turn on “Allow Applications”
- Students can request jobs from dashboard
- You approve or deny
Badges & Achievements
When do badges get awarded?
When do badges get awarded?
My badge awarded to everyone - why?
My badge awarded to everyone - why?
- You wanted $200 badge
- You entered
200in a dollar-based classroom - System interpreted as $2.00 (200 cents)
- Everyone with $2+ qualified
- Edit badge
- Change amount to
200.00(the dollar amount) - System will now correctly check for $200.00
Can I revoke a badge?
Can I revoke a badge?
- Go to student profile
- Find badge in badges tab
- Click Revoke
- Incorrectly awarded badges (errors)
- Duplicates
- Extreme circumstances only
Auctions
How do auctions work?
How do auctions work?
- Teacher creates auction with start/end times
- Students place bids (must be higher than current bid)
- At end time, highest bidder wins
- Winner’s currency is deducted
- Teacher delivers reward
What if two students bid the same amount?
What if two students bid the same amount?
Can students cancel bids?
Can students cancel bids?
Timezone Settings
Why are there two timezone settings?
Why are there two timezone settings?
- Controls how dates/times DISPLAY in analytics
- Shows “2:00 PM” in YOUR timezone
- Affects reports and dashboards
- Personal preference setting
- Controls WHEN automated payments process
- “Pay students at 8 AM Pacific Time”
- Affects actual payment execution
- Per-classroom setting
Data & Privacy
Is ClassCents FERPA compliant?
Is ClassCents FERPA compliant?
- Student data not shared with third parties
- Teachers control access to classroom data
- Data encrypted in transit and at rest
Can I delete my data?
Can I delete my data?
- Delete individual students from your classroom
- Contact support to delete your teacher account or request full data removal
Who can see my students' data?
Who can see my students' data?
- You (the teacher)
- ClassCents support (only when requested for troubleshooting)
- The individual student (their own data only)
Troubleshooting
Students can't log in
Students can't log in
- Have login cards been printed for these students? (Classroom → QR Codes → Print Cards)
- Is the QR code scanning properly (lighting, camera focus, undamaged card)?
- Is the student using their own card (name on card matches them)?
- Internet connection working?
- If still stuck, select the student in the QR Codes tab and click Refresh Access to issue a new QR + PIN
Payments not processing
Payments not processing
- Payment schedule configured? (Settings → Classroom Settings → Payment Schedule)
- Students assigned to jobs?
- Current time matches configured time?
- For bi-weekly: reference date set?
- Check transaction history for errors
Rewards not showing for students
Rewards not showing for students
- Is the reward marked Visible?
- Is the Stock count above zero?
- Is the reward marked Redeemable (not auction-only)?
- Has the student refreshed their dashboard?
Transaction didn't record
Transaction didn't record
- Check transaction history - may have recorded with different reason
- Check student’s transaction list specifically
- Try the transaction again
- If duplicate occurs, can manually undo
- Contact support if transactions regularly missing
Feature-Specific Questions
Can I use ClassCents with multiple classes?
Can I use ClassCents with multiple classes?
- Multiple classrooms (one per class period)
- Separate settings for each
- Different currencies if desired
- Independent economies
- One classroom with all students
- Use groups to organize by period
- Shared economy
Can students trade currency with each other?
Can students trade currency with each other?
- Student requests trade
- Teacher approves and processes manually
- Deduct from one, award to other
- Log as “Trade with [student name]”
Can I reset balances mid-year?
Can I reset balances mid-year?
- Reset all students to starting balance
- Adjust all balances by percentage
- Give everyone bonus currency
Can parents see their child's progress?
Can parents see their child's progress?
- View balance and transactions
- See earned badges
- Monitor earning patterns
- Encourage saving behavior