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Get Personalized Help

Can’t find what you need in the documentation? Our support team is here to help!

Create a Support Ticket

Submit a detailed support request and we’ll respond within 24 hours

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What to Include in Your Ticket

To help us resolve your issue quickly, please include:
Detailed description of the problem or question
Steps to reproduce the issue (if applicable)
Screenshots showing the problem
Classroom name and student names (if relevant)
Browser and device you’re using
What you expected vs what actually happened

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Response Times

24-48 hours
  • Feature questions
  • How-to guidance
  • Best practice advice
  • Account management
Business Hours: Monday-Friday, 9 AM - 5 PM Eastern TimeSupport tickets can be submitted anytime, but responses occur during business hours.

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Before Contacting Support

Try these quick fixes first:
Many common questions are answered in our FAQ section
Use the search bar at the top to find relevant guide pages
  • Refresh the page (F5)
  • Clear browser cache
  • Try different browser
  • Check internet connection
  • Log out and log back in
Visit the System Health page (admins only) or check if issues are widespread

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Support Ticket Categories

Select the appropriate category when creating your ticket:
Something isn’t working correctly:
  • Error messages
  • Features not responding
  • Data not saving
  • System crashes

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After Submitting a Ticket

1

Confirmation Email

You’ll receive email confirmation with ticket number
2

Initial Response

Support team reviews and responds with timeline or questions
3

Back-and-Forth

Continue conversation through ticket system - all messages tracked
4

Resolution

Issue resolved - you’ll be asked to confirm satisfaction
5

Feedback

Rate your support experience to help us improve

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Alternative Contact Methods

Feature Requests

GitHub Issues (for developers)Submit feature requests or bug reports directly: github.com/bestacles/classcents-frontend

Community Forum

Coming SoonConnect with other ClassCents teachers to:
  • Share best practices
  • Get peer advice
  • Exchange reward ideas
  • Discuss strategies

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Emergency Contact

For critical security issues or urgent system-wide problems:
Security vulnerabilities: If you discover a security issue, please report immediately through a private support ticket marked “Urgent” with category “Data/Privacy”.Do NOT post security issues publicly.

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Support Resources

Documentation

Browse comprehensive guidesBrowse docs

FAQ

Quick answers to common questionsView FAQ

Video Tutorials

Coming SoonStep-by-step video walkthroughs

Release Notes

See what’s new in each versionCheck announcements in your dashboard
We’re here to help! Don’t hesitate to reach out with any questions, big or small.