> ## Documentation Index
> Fetch the complete documentation index at: https://help.classcents.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help from the ClassCents support team

## Get Personalized Help

Can't find what you need in the documentation? Our support team is here to help!

<Card title="Open the in-app Support Center" icon="ticket" href="https://classcents.com/help?tab=tickets" horizontal>
  Sign in to ClassCents and submit a support ticket from the Help & Support Center. Our team will reply by email and inside the ticket thread.
</Card>

## What to Include in Your Ticket

To help us resolve your issue quickly, please include:

<Check>**Detailed description** of the problem or question</Check>

<Check>**Steps to reproduce** the issue (if applicable)</Check>

<Check>**Screenshots** showing the problem</Check>

<Check>**Classroom name** and student names (if relevant)</Check>

<Check>**Browser and device** you're using</Check>

<Check>**What you expected** vs what actually happened</Check>

## Response Times

<Tabs>
  <Tab title="General Questions">
    **24-48 hours**

    * Feature questions
    * How-to guidance
    * Best practice advice
    * Account management
  </Tab>

  <Tab title="Technical Issues">
    **12-24 hours**

    * Bugs and errors
    * System not working as expected
    * Data synchronization issues
    * Payment processing problems
  </Tab>

  <Tab title="Urgent Problems">
    **4-12 hours**

    * Cannot access account
    * Data loss or corruption
    * System completely down
    * Security concerns

    <Warning>Mark ticket as "Urgent" for critical issues</Warning>
  </Tab>
</Tabs>

<Info>
  **Business Hours**: Monday-Friday, 9 AM - 5 PM Eastern Time

  Support tickets can be submitted anytime, but responses occur during business hours.
</Info>

## Before Contacting Support

Try these quick fixes first:

<AccordionGroup>
  <Accordion title="Check the FAQ" icon="circle-question">
    Many common questions are answered in our [FAQ section](/support/faq)
  </Accordion>

  <Accordion title="Search Documentation" icon="magnifying-glass">
    Use the search bar at the top to find relevant guide pages
  </Accordion>

  <Accordion title="Try Basic Troubleshooting" icon="wrench">
    * Refresh the page (F5)
    * Clear browser cache
    * Try different browser
    * Check internet connection
    * Log out and log back in
  </Accordion>

  <Accordion title="Check System Status" icon="signal">
    If multiple things are failing at once, the issue may be system-wide. Try again in a few minutes, then open a support ticket if it persists.
  </Accordion>
</AccordionGroup>

## Support Ticket Categories

Select the appropriate category when creating your ticket:

<Tabs>
  <Tab title="Technical Issue">
    Something isn't working correctly:

    * Error messages
    * Features not responding
    * Data not saving
    * System crashes
  </Tab>

  <Tab title="Feature Request">
    Suggestions for new features or improvements:

    * New functionality ideas
    * Enhancement requests
    * Workflow improvements
    * Integration suggestions
  </Tab>

  <Tab title="General Question">
    Questions about how things work:

    * Feature explanations
    * Best practices
    * Setup guidance
    * Usage questions
  </Tab>

  <Tab title="Account">
    Account management questions:

    * Account access issues
    * Profile changes
    * Classroom management
    * Data questions
  </Tab>

  <Tab title="Data/Privacy">
    Questions about data and privacy:

    * FERPA compliance
    * Data export requests
    * Account deletion
    * Privacy concerns
  </Tab>
</Tabs>

## After Submitting a Ticket

<Steps>
  <Step title="Confirmation Email">
    You'll receive email confirmation with ticket number
  </Step>

  <Step title="Initial Response">
    Support team reviews and responds with timeline or questions
  </Step>

  <Step title="Back-and-Forth">
    Continue conversation through ticket system - all messages tracked
  </Step>

  <Step title="Resolution">
    Issue resolved - you'll be asked to confirm satisfaction
  </Step>

  <Step title="Feedback">
    Rate your support experience to help us improve
  </Step>
</Steps>

## Alternative Contact Methods

<CardGroup cols={2}>
  <Card title="Feature Requests" icon="lightbulb">
    Submit feature requests as a regular support ticket and select the **Feature Request** category. We track every suggestion in our roadmap.
  </Card>

  <Card title="Community Forum" icon="messages">
    **Coming Soon**

    Connect with other ClassCents teachers to:

    * Share best practices
    * Get peer advice
    * Exchange reward ideas
    * Discuss strategies
  </Card>
</CardGroup>

## Emergency Contact

For critical security issues or urgent system-wide problems:

<Warning>
  **Security vulnerabilities**: If you discover a security issue, please report immediately through a private support ticket marked "Urgent" with category "Data/Privacy".

  Do NOT post security issues publicly.
</Warning>

## Support Resources

<CardGroup cols={2}>
  <Card title="Documentation" icon="book">
    Browse comprehensive guides

    [Browse docs](/)
  </Card>

  <Card title="FAQ" icon="messages-question">
    Quick answers to common questions

    [View FAQ](/support/faq)
  </Card>

  <Card title="Video Tutorials" icon="video">
    **Coming Soon**

    Step-by-step video walkthroughs
  </Card>

  <Card title="Release Notes" icon="memo">
    See what's new in each version

    Check announcements in your dashboard
  </Card>
</CardGroup>

<Note>
  We're here to help! Don't hesitate to reach out with any questions, big or small.
</Note>